Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Zynternet Technologies platform ("Service"), operated by Zynternet Technologies ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. The term "you" refers to both individual users and organizational accounts.

2. Description of Service

Zynternet is an ISP management platform that provides the following capabilities:

• Customer relationship management for internet service providers
• Billing, invoicing, and payment reconciliation (including mobile money integration)
• MikroTik router remote provisioning via WireGuard VPN tunnels
• Bandwidth management and queue control
• Network monitoring and uptime tracking
• SMS notification delivery
• Support ticket management
• Analytics and reporting

The specific features available to you depend on your subscription plan. We reserve the right to modify, add, or remove features with reasonable notice.

3. Account Registration

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage resulting from your failure to maintain account security.

Multi-tenant Accounts

If your account is part of a multi-tenant deployment (e.g., a parent ISP with sub-ISPs), the primary account holder is responsible for managing sub-tenant access and ensuring all sub-tenants comply with these Terms.

4. Subscription & Payment

Pricing

Our pricing is published on our website and may be updated with 30 days' notice. Price changes will not affect your current billing cycle — they take effect at the start of your next cycle.

Billing Cycle

Subscriptions are billed monthly in advance. Payment is due on the first day of each billing cycle. We accept payment via mobile money (M-Pesa, Selcom) and bank transfer as specified on your invoice.

Late Payments

If payment is not received within 7 days of the due date:

• We will send a payment reminder via email and SMS.
• After 14 days, your account may be suspended — the platform will remain accessible in read-only mode, but router provisioning and SMS features will be disabled.
• After 30 days, your account may be terminated. See Section 11 for data retention after termination.

Free Trial

New accounts receive a 7-day free trial with full access to all features. No payment information is required to start a trial. At the end of the trial, you must subscribe to continue using the Service. Trial data is preserved if you subscribe.

Refunds

We do not offer pro-rata refunds for partial months. If you believe you were charged in error, contact us within 14 days and we will investigate and correct if applicable.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to facilitate illegal activity
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service
• Use automated scripts, bots, or scraping tools to access the Service beyond normal usage patterns
• Impersonate another user, ISP, or entity
• Intentionally introduce malware, viruses, or harmful code into the platform
• Resell, sublicense, or redistribute access to the Service without written authorization
• Use the Service to manage networks or customers in violation of local telecommunications regulations
• Exceed the customer or router limits specified in your plan without upgrading

6. Customer Responsibilities

You are solely responsible for:

• The accuracy and legality of customer data you enter into the platform
• Ensuring you have the right to collect, store, and process your end-customers' personal information in compliance with applicable data protection laws
• Obtaining any necessary licenses, permits, or authorizations required to operate as an ISP in your jurisdiction
• Maintaining backups of your data — while we perform our own backups, you should not rely solely on us for data preservation
• The configuration and security of your own network infrastructure beyond what Zynternet manages

7. Router & Network Responsibilities

When connecting MikroTik routers to the Service:

• You must ensure you are the authorized owner or administrator of each router you connect
• You are responsible for applying RouterOS security updates and maintaining router firmware
• The WireGuard tunnel script must be installed on routers you control — do not install it on devices you do not own or administer
• Zynternet's remote provisioning modifies router configuration at your direction. We are not responsible for misconfigurations resulting from incorrect selections you make in the platform
• You should maintain a separate administrative access method (direct IP, console, etc.) to each router as a fallback

Zynternet does not provide general network engineering services. Our platform manages specific configuration tasks as described in our documentation. Complex network design, routing protocols (BGP, OSPF), and firewall rule management remain your responsibility.

8. Intellectual Property

Our IP: The Zynternet platform, including its software, design, documentation, and branding, is our intellectual property. You do not acquire any ownership rights through use of the Service.

Your IP: You retain all rights to the data you enter into the platform (customer records, pricing, branding). We do not claim ownership of your data.

Open-source components: The Service incorporates open-source software. Our WireGuard provisioning scripts are released under an open-source license as described in our GitHub repository. Any modifications to open-source components must comply with their respective licenses.

Trademarks

"Zynternet", the Zynternet logo, and related marks are trademarks of Zynternet Technologies. You may not use these marks without our prior written consent, except as necessary to refer to our Service in ordinary descriptive terms.

9. Service Level

We strive to maintain high availability but do not guarantee uninterrupted service:

• Target uptime: 99.9% per calendar month, excluding scheduled maintenance
• Scheduled maintenance: Performed during low-traffic hours (typically 2:00–4:00 AM EAT) with at least 24 hours' notice via email
• Emergency maintenance: May be performed without advance notice for security vulnerabilities or critical failures

This is a target, not a contractual guarantee. Service credits are not offered for downtime. Enterprise customers may negotiate custom SLA terms as part of their contract.

10. Limitation of Liability

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of customers, network downtime, or data loss, arising out of or related to your use of the Service.
• Our total cumulative liability to you for any and all claims arising from or related to the Service shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
• We are not liable for failures of third-party services (M-Pesa, Selcom, SMS gateways, MikroTik) that we integrate with but do not control.
• We are not liable for any misconfiguration of your network equipment resulting from your use of the provisioning features.

11. Termination

By You

You may cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of your current billing period — you will not be charged again.

By Us

We may suspend or terminate your account:

• For non-payment as described in Section 4
• For violation of these Terms, particularly Section 5 (Acceptable Use)
• If we reasonably believe your use of the Service poses a security risk to us or other users
• If required by law or government order

We will provide notice before termination except in cases involving security threats, illegal activity, or legal compulsion.

After Termination

Upon account termination, your data will be retained for 30 days for export purposes, then permanently deleted as described in our Privacy Policy.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the United Republic of Tanzania, without regard to conflict of law principles.

Informal Resolution

Before initiating any formal proceedings, you agree to attempt to resolve any dispute by contacting us at legal@zynternettechnologies.com. We will attempt to resolve the dispute within 30 days.

Jurisdiction

Any disputes not resolved informally shall be subject to the exclusive jurisdiction of the courts of Dodoma, Tanzania.

13. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via:

• Email notification to your registered address at least 14 days before the change takes effect
• A prominent notice on your dashboard upon login

Non-material changes (e.g., correcting typos, updating contact information) may be made without advance notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

If you disagree with a change, you may cancel your subscription before the change takes effect without penalty.

14. Contact

For questions about these Terms, or to report a violation:

• Email: support@zynternettechnologies.com
• WhatsApp: +255 695 363 622
• Address:Tanzania