Let’s talk about your ISP.
Whether you’re evaluating Zynternet, need help onboarding, or want a custom integration — we’re here.
Reach us directly.
We respond to every message within 4 hours during business days. For urgent issues, WhatsApp is fastest.
WhatsApp support+255 627 850 006 · Fastest way to reach us- support@zynternettechnologies.comFor detailed inquiries, partnerships, or enterprise requests.
- Phone
- +255 695 363 622Mon–Fri, 8 AM – 6 PM East Africa Time.
- Business hours
- Monday – Friday, 8:00 AM – 6:00 PM EATWhatsApp follows the same hours. Weekend messages are answered Monday.
- Emergency
- Growth & Enterprise plans include a 24/7 emergency line.
Send us a message
We’ll get back to you within 4 hours on business days.
Common questions
How quickly can I get started?
Most ISPs are fully operational within 24 hours. Sign up, connect your first MikroTik router via our WireGuard script, create your plans, and start adding customers. Our support team is available on WhatsApp if you need help at any step.
Do I need a public IP on my routers?
No. Zynternet uses WireGuard VPN tunnels where your router connects outbound to our server. This means routers behind NAT, CGNAT, or dynamic IPs work perfectly — no port forwarding needed.
Which payment methods do you support?
We integrate with M-Pesa and Selcom for Tanzanian shilling payments. For other regions, we support bank transfers and can add custom payment gateway integrations on Enterprise plans.
Can I try Zynternet before paying?
Yes. Every plan includes a 7-day free trial with full access to all modules. No credit card required. If you need more time to evaluate, just reach out and we’ll extend your trial.
What happens to my data if I cancel?
Your data remains accessible for 30 days after cancellation. During that window, you can export everything — customer records, invoices, transaction history — in CSV format. After 30 days, data is permanently deleted from our servers.
Do you offer onboarding assistance?
Absolutely. Our Customer Success team will guide you through your first router connection, plan setup, and first customer onboarding via a WhatsApp call or screen share. Growth and Enterprise plans include dedicated onboarding sessions.